Privacy policy

Objective Leader (“Objective Leader”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and disclose personal information through objectiveleader.com and in the course of our business. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We collect personal information that you give us directly, including:

• your name, email address, phone number, organisation and role when you complete an enquiry or question form, or contact us by email or phone
• the content of your message and any details you choose to share about your organisation’s leadership development needs
• information you provide when you take part in our programmes, coaching or assessments, which is covered by the agreement with your organisation

We also collect limited technical information automatically when you visit our website, such as your browser type, the pages you view and how you arrived at the site. We use analytics tools to do this in aggregate. This information does not usually identify you.

How we use it

• to respond to your enquiry and provide information you have asked for
• to deliver, manage and improve our leadership development, coaching and assessment services
• to keep records of our dealings with clients and prospective clients
• to understand how our website is used, so we can improve it
• to meet our legal obligations

We do not sell your personal information. If we send you updates about our services, you can opt out at any time using the link in the message or by contacting us.

Who we share it with

We use trusted service providers to run our business and this website, including our website host and database provider, our email delivery provider, our customer relationship management system (Salesforce), our coaching platform (Coaching.com) and our analytics provider. They handle personal information on our behalf and only for the purposes we engage them for. Some of these providers store information outside Australia, including in the United States. We take reasonable steps to ensure they protect it consistently with the Australian Privacy Principles.

We may also disclose personal information where required or authorised by law, or with your consent.

Cookies

Our website uses cookies and similar technologies to keep it working and to measure how it is used. You can block or delete cookies in your browser settings, although some parts of the website may not work as intended if you do.

How we protect it

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our website uses encrypted connections, and access to our systems is limited to people who need it. We keep personal information only as long as we need it for the purposes above or as required by law.

Access and correction

You can ask to access or correct the personal information we hold about you by contacting us at support@objectiveleader.com. We will respond within a reasonable time, usually 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first at support@objectiveleader.com and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page.

Contact us

Objective Leader, 1/6-10 O’Connell St, Sydney NSW 2000. Email support@objectiveleader.com. Phone 02 8201 7575.